Cancellation and Refund Policy
At VK Laser Gadgets and VK Dye Works, we prioritize your satisfaction and ensure high-quality customized products. Due to the personalized nature of our offerings, the following policies apply to cancellations and refunds:
Order Cancellation
- Before Production: Orders can only be canceled within 2 hours of placement. After this period, the customization process begins, and cancellations are no longer possible.
- How to Cancel: To request a cancellation, contact our support team immediately at [info@vklasergadgets.in] [+91 9442074900], providing your order ID.
Refund Policy
- Refunds are not applicable for any orders due to the customized nature of our products.
- Replacements Only: In the event of a manufacturing defect or damage during transit, we will replace the product free of charge.
Replacement Conditions
Replacements are only applicable for the following:
- Manufacturing defects
- Damage during shipping
To request a replacement, notify us within 7 days of receiving the product and provide clear evidence (e.g., photos of the defect or damage).
Non-Eligible Scenarios for Refund/Replacement
- Incorrect customization details provided by the customer (e.g., spelling errors, incorrect images).
- Dissatisfaction with design, color, or size due to customer error in selecting options.
How to Request a Replacement
- Email us at [info@vklasergadgets.in] with your order ID and issue details.
- Attach photos or videos showing the defect or damage.
- Once verified, a replacement will be processed promptly.
At VK Laser Gadgets and VK Dye Works, your trust is important to us. We’re here to assist you at every step to ensure you have a delightful shopping experience. For queries, reach out to us anytime.